General Information
Production Time
Proofs will be sent within 1-3 business days after receipt of order. Production time begins after written
proof approval. Proof approval can be faxed to 608-741-2388 or e-mailed to cmoore@cmooreawards.
com. If you choose not to see a proof on your order, please fax or e-mail your waiver with your order.
Screen Print / Pad Print / Acetate Insert / Epoxy Dome
Setup charge is $40.00 per color per area unless otherwise specified. For additional color or locations
please add $0.20 per area per piece. Ink color change charge if applicable is $20.00 per color for
changing ink during production. Custom PMS matching is available for an additional $25.00 plus setup
costs.
Laser Oxidation
Laser oxidation is available on metal products only. Setup cost for this is $40.00 per area per setup.
Standard Imprint Colors
color as possible. There is a $25.00 charge for a requested color that is not on this list. To view all PMS
colors go to http://www.irodin.com/pms_color_chart.htm.
Paper / Product Proofs
A black and white, electronic or faxed paper proof will be provided with every order at no cost for the first
proof. If additional proofs are requested, please add $10.00 for each additional proof produced. If
multiple proofs are needed your production schedule may be delayed. When receiving a paper proof be
sure to approve layout, spelling, grammar, and logo registration.
If a product proof is requested, please add $75.00 plus the cost of the item and any applicable setups or
running charges. Standard production times apply for product proofs. Please specify where the product
proof should ship and via what method. Customer is responsible for freight for all product proofs
produced.
Random Samples
Random samples are available upon request.
Cancellations
Upon receipt of your faxed cancellation, we will confirm within 24 hours if your cancellation has been
accepted by our vendor. Orders cannot be cancelled after proofs have been approved or after the order
has reached production. You will be charged $25.00 plus all costs incurred to date.
Complaints or Disputes
Complaints or disputes must be made within in 15 days after receipt of order.
Less Than Minimum
Less Than Minimum charge applies when a customer orders less than the posted minimum order
quantity for an item. If this occurs, a charge of $50.00 per order will be added. The absolute minimum is
½ of the product’s listed quantity.
International Shipping / Split Shipping / Drop Shipping
International shipping is available at $20.00 per location. Customer must supply a UPS or Federal
Express number to ship internationally. Declared values will be the items listed price unless otherwise
specified. Customer is responsible for all taxes, duties and miscellaneous charges related to the
shipment.
Split shipping is available at $10.00 per shipment. Please provide addresses in excel format. We cannot
ship to PO Boxes, so please provide physical addresses for each location.
Drop shipping is available at $10.00 per location after the first. Please provide addresses in excel
format. We cannot ship to PO Boxes, so please provide physical addresses for each location.
Shipping
Standard production times are listed for each item individually. C.O.D. shipments are not available. All
orders are shipped primarily using UPS. Please specify if an alternative carrier is preferred.
Claims
All claims for breakage must be made by the receiver with the freight carrier and done within 10 days
after receipt of merchandise. The receiver must save the outer carton(s) as well as the inner contents for
inspection purposes.
Payment Terms:
All prices are in US dollars. We accept payment via check, money order, Visa, MasterCard or Discover.
Checks should be paid to the order of CMoore Awards. If you wish to pay via credit card please be sure
to include all necessary information for correct processing including, card number, expiration date and
verification code. First time customers, please fill out a new account application to obtain an account.
Production Time
Proofs will be sent within 1-3 business days after receipt of order. Production time begins after written
proof approval. Proof approval can be faxed to 608-741-2388 or e-mailed to cmoore@cmooreawards.
com. If you choose not to see a proof on your order, please fax or e-mail your waiver with your order.
Screen Print / Pad Print / Acetate Insert / Epoxy Dome
Setup charge is $40.00 per color per area unless otherwise specified. For additional color or locations
please add $0.20 per area per piece. Ink color change charge if applicable is $20.00 per color for
changing ink during production. Custom PMS matching is available for an additional $25.00 plus setup
costs.
Laser Oxidation
Laser oxidation is available on metal products only. Setup cost for this is $40.00 per area per setup.
Standard Imprint Colors
- Black
- White
- Brown
- Pantone Yellow 012C
- Pantone Orange 021C
- Red PMS 485C
- Medium Green PMS 3405C
- Dark Green PMS 349C
- Teal PMS 326C
- Metallic Gold PMS 871C
- Metallic Silver PMS 877C
- Metallic Copper PMS 876C
- Maroon PMS 208C
- Purple PMS 258C
- Light Blue PMS 306C
- Pantone Process Blue C
- Medium Blue PMS 293C
- Dark Blue PMS 661C
- Reflex Blue
- Pink PMS 212C
- Brown PMS 498C
- Cool Grey #7
color as possible. There is a $25.00 charge for a requested color that is not on this list. To view all PMS
colors go to http://www.irodin.com/pms_color_chart.htm.
Paper / Product Proofs
A black and white, electronic or faxed paper proof will be provided with every order at no cost for the first
proof. If additional proofs are requested, please add $10.00 for each additional proof produced. If
multiple proofs are needed your production schedule may be delayed. When receiving a paper proof be
sure to approve layout, spelling, grammar, and logo registration.
If a product proof is requested, please add $75.00 plus the cost of the item and any applicable setups or
running charges. Standard production times apply for product proofs. Please specify where the product
proof should ship and via what method. Customer is responsible for freight for all product proofs
produced.
Random Samples
Random samples are available upon request.
Cancellations
Upon receipt of your faxed cancellation, we will confirm within 24 hours if your cancellation has been
accepted by our vendor. Orders cannot be cancelled after proofs have been approved or after the order
has reached production. You will be charged $25.00 plus all costs incurred to date.
Complaints or Disputes
Complaints or disputes must be made within in 15 days after receipt of order.
Less Than Minimum
Less Than Minimum charge applies when a customer orders less than the posted minimum order
quantity for an item. If this occurs, a charge of $50.00 per order will be added. The absolute minimum is
½ of the product’s listed quantity.
International Shipping / Split Shipping / Drop Shipping
International shipping is available at $20.00 per location. Customer must supply a UPS or Federal
Express number to ship internationally. Declared values will be the items listed price unless otherwise
specified. Customer is responsible for all taxes, duties and miscellaneous charges related to the
shipment.
Split shipping is available at $10.00 per shipment. Please provide addresses in excel format. We cannot
ship to PO Boxes, so please provide physical addresses for each location.
Drop shipping is available at $10.00 per location after the first. Please provide addresses in excel
format. We cannot ship to PO Boxes, so please provide physical addresses for each location.
Shipping
Standard production times are listed for each item individually. C.O.D. shipments are not available. All
orders are shipped primarily using UPS. Please specify if an alternative carrier is preferred.
Claims
All claims for breakage must be made by the receiver with the freight carrier and done within 10 days
after receipt of merchandise. The receiver must save the outer carton(s) as well as the inner contents for
inspection purposes.
Payment Terms:
All prices are in US dollars. We accept payment via check, money order, Visa, MasterCard or Discover.
Checks should be paid to the order of CMoore Awards. If you wish to pay via credit card please be sure
to include all necessary information for correct processing including, card number, expiration date and
verification code. First time customers, please fill out a new account application to obtain an account.
